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Clear information about our website, HVAC service requests, and text messaging program.
Last updated: October 15, 2026
These Terms of Service describe your use of The Good Apples Cooling & Heating website, service request features, and SMS messaging program. “We,” “us,” and “our” refer to The Good Apples Cooling & Heating.
By using our website, you agree to the website terms below. HVAC work is subject to the estimate, work authorization, or service agreement applicable to your job.
SMS participation requires separate, affirmative consent. Visiting our website or providing your phone number does not, by itself, provide SMS consent.
We are based in Peoria and serve homeowners in Peoria, Phoenix, Carefree, Glendale, Surprise, Cave Creek, Scottsdale, and Anthem. Availability for your address and requested service will be confirmed when you contact us.
The Good Apples Cooling & Heating provides HVAC assistance for homeowners in Peoria and the Phoenix area. Service topics include:
Contact us to confirm the specific work available for your equipment and address. Only services, equipment, and materials identified in your approved estimate or work authorization are included in your job.
Your estimate or service agreement will identify the proposed work and applicable pricing. Any estimate validity period will be stated in the estimate.
Pricing may need to be revised if:
We will explain proposed changes and related charges for your approval before performing additional work. Website information does not establish a diagnosis, authorize work, or guarantee a price.
Any required deposit and payment schedule will be stated in your estimate or service agreement.
Applicable payment details may include:
These terms do not establish a standard deposit percentage, financing program, late fee, or payment deadline. Review the payment terms provided for your individual job before approving work.
Changes to approved work must be documented and approved before the additional work proceeds.
A change order or revised work authorization should identify:
A request for additional work does not authorize us to proceed until you have approved its scope and applicable charges.
Submitting an inquiry or appointment request does not guarantee a confirmed appointment. We will confirm scheduling and service details directly with you.
Arrival times and project scheduling may be affected by:
If scheduling changes are needed, we will communicate with you using an appropriate contact method.
Our business hours are Monday–Sunday, 5:00 AM–10:00 PM, Arizona time. Emergency HVAC assistance is subject to availability. We do not promise 24-hour service or a guaranteed response time.
If the approved work requires permits, inspections, or property approvals, the applicable responsibilities and any related charges will be identified in the service agreement.
Please disclose any known HOA, landlord, or property-management requirements that may affect access or the work. Required approvals must be addressed before the affected work proceeds.
Please disclose known conditions that may affect the service visit, including:
Unsafe conditions or unavailable access may require rescheduling. If concealed conditions require additional work, we will explain the proposed scope and charges for your approval.
Service recommendations depend on the equipment condition, diagnostic findings, and the requirements of your property. Our website provides general information and does not replace an on-site evaluation.
The equipment, parts, and materials for your job will be identified in the approved documentation. Any proposed substitution affecting the agreed scope or price requires your approval.
Do not attempt hazardous HVAC repairs based solely on information found on our website.
Any equipment, parts, or workmanship warranty applicable to your job will be described in the relevant written documentation. Manufacturer coverage is subject to the manufacturer’s terms. This page does not create an additional warranty or change rights provided by applicable law.
If you have a concern about completed work, please contact us so we can review the issue and the applicable documentation.
The applicable estimate or service agreement defines the work we agree to perform. An evaluation or repair of a specific issue does not, by itself, establish that every component of an existing system is free of defects.
Website and text-message information does not guarantee equipment performance, uninterrupted message delivery, or a particular service outcome. Nothing in these terms limits consumer protections or other rights that cannot legally be waived.
Customers agree to:
Unavailable access or unsafe conditions may affect scheduling.
To cancel or reschedule, contact us at (602) 869-4937 or info@thegoodapples.com as soon as possible. Any cancellation charges, refund terms, or special-order restrictions will be disclosed in the applicable agreement and remain subject to applicable law. This page does not establish a blanket non-refundable deposit policy.
By providing your phone number to The Good Apples Cooling & Heating, you consent to receive SMS communications related to your inquiry or project. These messages may include appointment confirmations, scheduling updates, project notifications, and occasional service-related follow-ups. The Good Apples Cooling & Heating does not send unsolicited promotional messages without consent.
If you have a concern about our communications or completed services, contact us at (602) 869-4937 or info@thegoodapples.com so we can review the issue and work toward a resolution.
This process does not prevent you from exercising rights or remedies available under applicable law.
Website content, images, logos, and branding belong to their respective owners and may not be reproduced commercially without permission.
You may not use our website for unlawful purposes, submit fraudulent requests, interfere with its operation, or attempt unauthorized access.
Links to third-party websites or tools may be provided for convenience. Those services have their own terms and privacy practices.
These Terms of Service are governed by applicable Arizona law and federal law. Nothing in these terms waives consumer protections or other rights that cannot legally be waived.
We may update this page as our website, services, or messaging practices change. The updated date will appear at the top of the page. Updates do not automatically expand your SMS consent or change an existing signed service agreement.
For questions about these Terms of Service or our SMS program, contact:
